To alert its users of a security breach, Plex has sent out an email. The email’s content discusses suspicious activities and a third party is accessing a portion of a database while the subject line refers to a “potential data breach.”
The company claims that emails, usernames, and encrypted passwords were among the leaked data. All passwords were encrypted and hashed, but out of “abundance of caution,” all Plex users are required to update their security information.
In the email, Plex says: “We want you to be aware of an incident involving your Plex account information yesterday. While we believe the actual impact of this incident is limited, we want to ensure you have the right information and tools to keep your account secure”.
It goes on to inform users:
“Yesterday, we discovered suspicious activity on one of our databases. We immediately began an investigation and it does appear that a third party was able to access a limited subset of data that includes emails, usernames, and encrypted passwords. Even though all account passwords that could have been accessed were hashed and secured by best practices, out of an abundance of caution we are requiring all Plex accounts to have their password reset. Rest assured that credit card and other payment data are not stored on our servers at all and were not vulnerable in this incident.”
The company says it is taking steps to help avoid something similar happening again and is requiring all users to reset their passwords.
Long story short, we kindly request that you reset your Plex account password immediately. When doing so, there’s a checkbox to “Sign out connected devices after password change.” This will additionally sign out all of your devices (including any Plex Media Server you own) and require you to sign back in with your new password. This is a headache, but we recommend doing so for increased security. We have created a support article with step-by-step instructions on how to reset your password here.